What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Related Content If a Tree Falls Do you know what to do if a tree falls on you house, damaging your roof? What is a Dwelling Fire Policy? Do you know what a Dwelling Fire Policy is? Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.